Benchmarks for Community Charity Pharmacy Testing

  • Do you have an internal process for testing ideas? How will you know you are successful?
  • Do you have strong relationships with your patients and regularly ask them for feedback on services offered and impact on their health and economic wellbeing?
  • Do you solicit patients input when introducing new processes or teaching techniques?
  • Have you developed a list of all stakeholders who can influence your work, directly or indirectly?
  • Do you provide spaces in staff meetings, reports and/or fund meetings to have open conversations about failure?
  • Do you have a mechanism to incorporate lessons learned from failure?
  • Do you regularly assess programmatic priorities to ensure focusing on areas of greatest impact?
  • Do you have a process to discontinue programs or activities when they are not having an expected impact?

Adapted from Social Startup Success

TIP:Funders may offer training to grantees on measures and models of measuring. Example: Fairfield County Community Foundation offers their grantees seminars on Results Based Accountability, the tool they use to measure organization impact.

After collecting data, measuring, and evaluating your charity pharmacy and validating the impact it is having on patients and the community, communicate these results both internally – with staff and board members through meetings and dashboards- and externally – to supporters, funders, stakeholders via newsletter, webinar, input call, or presentation. Consider presenting your model or findings to professional organizations (local, state, national) to help other charity and ambulatory care pharmacies to better serve the uninsured. (See: Share Results below).