The key to data collection is keeping it as simple as possible.
|Data collection that fits with normal workflow||Satisfaction survey Limit time frame Utilize technology if possible|
|Utilize residents, students and volunteers||Students: pharmacy, healthcare, foreign language, business, pastoral care Volunteers: retirees, service hours for professional programs|
|Adapt techniques from literature||Trial what has worked in literature into present setting Provides comparison when presenting data|
TIP:Is there something you do exceptionally well or is unusual?Find a way to measure it and promote your excellence. Example: student volunteers conducted a patient survey but also helped hugely with filing. The volume of files was correlated to a case of paper to show 500 pounds of charts managed.
Many pharmacy software productsare adaptable and/or vendors will work with you to create reports to demonstrate your metrics. (See Pharmacy Management Systems; Dispensary of Hope Software Webinar; Resources.) Software products are also available to manage and track volunteers.
Implementation of performance metrics to assess pharmacists’ activities in ambulatory care clinicspresents measurable pharmacist functions that impact patient outcomes and mechanisms used to document these services.
Example of software (RxAssist Plus) method for collecting clinical intervention data with assigned dollar value:
|Intervention||Potential CMS Billable Value||Estimated Cost Avoidance|
|Adverse Drug Event||$20||$276.12|
|Drug Information or Therapeutic Consult||$20||$47.89|
|Dosage Form Change||$20||$63.88|
|Med Reconciliation/ Transition of Care||$20||$30.12|
(Values referenced from Outcomes MTMand Implementation of performance metrics to assess pharmacists’activities in ambulatory care clinics)
Schools of pharmacyand other programs, such as business management and statistics, are a great resource for evaluating outcomes. The schools need to conduct research and publish, providing a win-win scenario for the charity pharmacy and a school of pharmacy to partner.
Asatisfaction surveyis usually subjective but demonstrates the patient perspective which can influence compliance and perhaps other outcomes.
- Questions can reflect objective data, e.g. over previous 6-12 months number of visits to primary care provider, visits to emergency department, hospitalizations.
- Subjective questions demonstrate patient satisfaction with services provided, perceived health, economic or other benefits to using the charitable pharmacy, and can act as an education point to reveal options to services offered. See examples in satisfaction surveyand Implementation of performance metrics to assess pharmacists’ activities in ambulatory care clinics
Example of Survey Results Conducted by Fairfield University Students for HOPE Dispensary of Greater Bridgeport
World map of those countries represented by
Students don’t always realize there are poor in the United States or that immigrants come from across the globe.
“Before this class and our time at HOPE, I did not know about the population in the US that does not have health insurance or access to health services.”
How would you get your medicine if you did not have access to HOPE?
Results from a patient survey: 43% of patients interviewed would not get their medicine and another 30% did not know what they would do.Fairfield University/HOPE Dispensary Experiential Service Learning Program Fall Semester 2017, Dr. Michelle Farrell, Dr. Jessica Planas, Christine Toni, BS Pharm,
December 13, 2017, Fairfield University.