INDEX

2

211 · 53, 131, 148, 173

3

340B · 7, 9, 20, 35, 51, 52, 54, 71, 92, 93, 168

5

501(c)3 · 5, 11, 20, 57, 59, 60, 62, 177

A

Advocacy · 35, 36, 163

American Pharmacists Association · 144

annual review · 74, 81

audits · 66, 80, 81, 107

B

Board of Pharmacy · 15, 58, 59, 63, 95, 125, 126, 149

C

Centers for Medicare and Medicaid Services · 58, 86, 174

Challenges · 8, 131, 161

champion · 10, 12, 15, 156

charity-only · 44

City Health Dashboard · 18, 19, 168

City-Data · 18

collaboration · 4, 11, 46, 47, 49, 57, 154, 159, 173

collaborative practice · 64, 76

Collaborative Practice Agreement · 161

Community Commons · 18, 53, 168

Community Health Needs Assessment

CHNA · 52

competencies · 73, 74, 81

controlled substance · 41, 45, 48, 58, 63, 80, 96, 97

coupons · 93, 103, 139, 163, 171

Customer Relationship Management · 6, 21, 88, 169, 174

cycle counts · 6, 89

D

dashboard · 134, 135, 136, 137, 139

data collection · 142

destruction · 38, 41, 57, 62, 79, 80, 89, 94, 98, 106, 107, 108, 109, 166, 177

direct donations · 7, 64, 93, 97, 100, 103

discharge · 39, 40, 52, 54, 94, 115, 119, 120, 121, 130, 159, 160

drug donation programs · 63, 64, 95, 96, 98, 107, 114

E

eligibility · 11, 49, 50, 58, 63, 64, 72, 80, 81, 85, 86, 93, 102, 103, 104, 106, 107, 112, 114, 115, 116, 117, 122, 162

enrollment · 6, 7, 38, 49, 81, 85, 102, 104, 112, 117, 118, 162, 167

equipment · 4, 41, 69, 81

expiration · 90, 108

F

facility · 10, 12, 13, 14, 16, 21, 26, 38, 39, 48, 69, 70, 78, 79, 91, 93, 94, 97, 98, 115, 117, 156

fee system · 71

fiscal sponsorship · 60

formulary · 6, 21, 80, 83, 84, 145, 149, 172

fund development · 4, 21, 23, 24, 26, 28, 29, 33, 34, 35, 131, 145, 153, 159, 161

funding, resources · 4, 29, 30

G

geo-mapping · 17

Good Shepherd · 2, 20, 70

governance board · 8, 154, 155, 158

grants · 9, 30, 35, 45, 152, 171

Grow Your Charity Pharmacy · 8, 36, 131, 160

H

Health Insurance Portability and Accountability Act · 174

Hickman Charitable Pharmacy · 5, 52

HOPE Dispensary of Greater Bridgeport · 4, 46, 110, 116, 130, 135, 138, 139, 143, 149, 174

hours of operation · 4, 40

I

impact · 8, 10, 12, 18, 23, 25, 30, 33, 36, 47, 88, 100, 132, 133, 134, 137, 139, 142, 150, 154, 164, 172, 177

incineration · 48, 110

income documentation · 104, 107, 115, 116, 162

inspection · 80, 93

Institutional Review Board · 175

insulin · 49, 65, 70, 76, 81, 94, 99, 100, 149, 177

insurance · 2, 3, 11, 17, 35, 51, 52, 54, 63, 66, 68, 74, 81, 86, 88, 98, 101, 114, 115, 117, 119, 136, 174

internet accessibility · 8, 150

interpretation · 8, 9, 42, 129, 130, 170

interpreter · 129, 170

interventions · 139, 142

inventory · 11, 16, 21, 48, 62, 70, 83, 84, 85, 87, 89, 90, 92, 99, 161, 163

Iowa Safety Net Pharmacy · 36

J

job descriptions · 73

L

label · 80, 86, 94, 104, 105, 107, 126, 170

location · 4, 18, 19, 21, 37

M

mail order · 41, 44, 48, 50, 70, 115, 116, 122

manufacturer bulk replacement · 7, 9, 64, 70, 93, 106, 166

marketing · 8, 9, 18, 21, 49, 53, 70, 88, 138, 145, 146, 148, 151, 153, 160, 168, 169

Medical Missions at Home · 148

Medication Therapy Management · 46, 47, 76, 145, 175

metrics · 16, 47, 51, 76, 77, 86, 88, 93, 102, 103, 105, 117, 120, 132, 134, 135, 137, 139, 141, 142, 143, 151, 167

mission · 53, 79, 120, 147, 155, 175

mixed-model · 4, 5, 20, 44, 51, 54, 70, 178

models · 4, 19, 43

N

National Drug Code · 87, 90, 108, 175

newsletter · 46, 49, 75, 134, 144, 147, 152, 153, 169, 171, 172

O

open-door · 44

orientation · 73, 74, 79, 81

outcomes · 11, 12, 15, 17, 25, 32, 33, 34, 76, 86, 88, 96, 99, 100, 122, 129, 132, 134, 139, 142, 143, 151, 153, 154, 159, 178

over the counter · 63, 141

overstock · 90

Ozanam · 2, 4, 29, 45, 46, 151, 158, 159

P

partnerships · 20, 36, 146

patient assistance programs · 7, 9, 11, 46, 58, 81, 93, 99, 101, 106, 166

patient satisfaction survey · 139

patient services · 49

payroll · 60, 68, 69

PEST · 19, 20

pharmacy desert · 19, 178

pharmacy license · 5, 21, 62

pharmacy management systems · 6, 41, 69, 85, 142

pharmacy technicians · 36, 49, 54, 55, 56, 66, 72, 73, 77, 79, 136

pictograms · 86, 130

Plaza Pharmacy · 5, 39, 54, 55

policies · 20, 58, 67, 68, 72, 73, 79, 80, 81, 93, 107

Prescription Drug Manufacturing Act · 57, 62, 175

prescriptions · 6, 50, 80, 99, 105, 135

productivity · 6, 33, 76, 77, 78, 88

R

recall · 80, 87, 90, 93, 107

reclamation · 5, 7, 8, 9, 21, 58, 63, 64, 70, 77, 93, 98, 140, 141, 153, 170, 178

record keeping · 85, 103, 112

registration · 55, 60

regulations · 5, 57, 63, 64, 93, 119

repackaging · 64, 89, 108

repository medication · 7, 96

Results Based Accountability · 175

return on community investment · 4, 30, 31, 140, 175

S

safety net · 10, 12, 21, 35, 55, 87, 99, 147, 161

Saint Louise Pharmacy · 5, 53

Saint Thomas Health · 2, 51, 52, 53, 54, 76, 99, 118, 150, 159, 175

Saint Vincent Pharmacy · 5, 55

samples · 18, 45, 46, 60, 62, 63, 64, 65, 73, 76, 80, 93, 94, 97, 103, 115, 140, 149, 161, 162, 163, 166

satisfaction survey · 142, 143

security · 41, 42, 57, 59, 79, 86, 103, 107, 115, 174

segregation · 58, 80, 89, 109

services · 2, 10, 11, 12, 14, 15, 17, 19, 20, 35, 36, 37, 38, 40, 41, 42, 45, 47, 49, 52, 64, 68, 70, 71, 72, 74, 76, 85, 86, 88, 117, 126, 130, 131, 132, 133, 134, 137, 139, 141, 142, 143, 146, 147, 148, 149, 151, 154, 159, 160, 162, 164, 165

size · 4, 38, 85, 114

SMART indicators · 137

social media · 46, 148, 151, 164

social networking · 147

software programs · 21, 42, 47, 50, 51, 58, 85, 86, 88, 89, 92, 102, 103, 107, 114, 115, 117, 123, 137, 142, 152, 166, 167

Speaking the Language · 4, 24, 153, 159

staff · 10, 15, 30, 46, 47, 53, 58, 66, 67, 68, 72, 74, 76, 79, 81, 84, 101, 102, 107, 110, 129, 132, 133, 134, 137, 141, 147, 152, 153, 155, 156, 157, 158, 161, 162, 164

staffing · 5, 11, 14, 16, 31, 38, 47, 49, 59, 70, 72, 76, 98, 133, 136, 141, 145, 155, 161

stand alone · 44

Standard Operating Procedures · 6, 58, 73, 74, 78, 79, 80, 81

start-up costs · 5, 42, 69

storage · 38, 58, 80, 89, 90, 93, 100, 103, 107, 108, 177

students · 2, 6, 36, 46, 74, 75, 142, 143

SWOT · 20

synchronized refills · 65

T

technology · 4, 21, 41, 69, 79, 88, 172, 175

therapeutic interchange · 47, 65, 77, 80, 81, 85, 103, 139, 145, 162, 163, 167

transitions of care · 118, 119, 120, 175

translation · 7, 42, 86, 122, 126, 130, 149

U

US Census Bureau · 18

V

virtual inventory · 92

volunteers · 6, 9, 29, 36, 38, 45, 49, 66, 67, 72, 74, 75, 89, 107, 142, 152, 153, 154, 155, 156, 161, 169, 170, 176

vouchers · 7, 11, 93, 139, 160

W

Wholesale Acquisition Cost · 87, 176

wholesale distributor · 98

Wyoming Medication Donation Program · 2, 5, 48, 49, 63, 70, 89, 97, 98, 122, 136, 140, 153, 176