Prescriptions

Policies, procedures, and processes covering prescriptions ensure uniformity, safety, and compliance with government and vendor regulations. Regular review of processes adjusts for changes in technology, efficiency, therapeutic guidelines, and best practices.

  • Prescription processing: information needed for processing, system for waiting/returning/next day/provider call back
  • Day supply and incentives for adherence
  • Medication information resources for pharmacist and for patients
  • Labeling: multiple languages, samples, eligibility, counselling or other alerts
  • Dispensing: patient counseling, use of interpreter
  • Return to stock: frequency, process for specific vendors
  • Adverse Event and Quality Complaints Reporting