Policies, procedures, and processes covering prescriptions ensure uniformity, safety, and compliance with government and vendor regulations. Regular review of processes adjusts for changes in technology, efficiency, therapeutic guidelines, and best practices.

  • Prescription processing: information needed for processing, system for waiting/returning/next day/provider call back
  • Day supply and incentives for adherence
  • Medication information resources for pharmacist and for patients
  • Labeling: multiple languages, samples, eligibility, counselling or other alerts
  • Dispensing: patient counseling, use of interpreter
  • Return to stock: frequency, process for specific vendors
  • Adverse Event and Quality Complaints Reporting