Services Offered and Special Populations

Besides medication reconciliation and dispensing, other services can be offered to complement those available at referral sources. 

  • Delivery to patient prior to discharge
  • Follow-up phone call to patient 
  • Targeted MTM 
  • Therapeutic Outcomes monitoring (A1c, blood pressure, lipids, etc.)
  • Medication and disease management through a collaborative practice agreement
  • Device training
  • Motivational training
  • Smoking cessation
  • Immunization evaluation (and administration if available)

Referring patients to their primary care provider for regular appointments may help to maintain compliance and assess health status. Issues of adherence (too much or too little), behavioral health, ineffectiveness of treatment or device utilization are all opportunities to alert and work with providers and, ideally, keep patients out of the hospital.

Charity pharmacies often recognize patient needs for community services that may not be being met. Example: a diabetic patient without access to a stable food source. United Way 211 may offer a list of local community services including:

  • Food banks and pantries
  • Clothing
  • Diapers
  • Shelter/housing
  • Transportation

NOVA Scripts Compass offers a search for free and reduced cost services like medical care, food, housing and more in your immediate area by zip code.

Establishing reciprocal referral relationships with other community providers is a win-win for patients and lists #4 on the Top 10 Ways to Grow Your Charity Pharmacy