Staffing policies should consider federal and state requirements. There should always be a licensed pharmacist working, typically with at least one technician. The pharmacist/technician ratio varies from state to state and may change if the technician is certified.
Certified technicians may also be allowed additional responsibilities beyond that of non-certified technicians.
Policies should be in place regarding:
- Attire, including badge display with name and position
- Attendance, tardiness, absences, lead time for calling out, and sick day verses personal day
- Corrective action, including progressive discipline
- Licensure and certification, including terms for updating
- Position descriptions, including limitations
- Reporting suspected abuse (when patient appears to be in an harmful situation)
More details regarding policies can be found in Standard Operating Procedures.