TIP: An Employee Handbook is an effective tool to verify the employee is informed of policies and understands what is expected with employment. Ozanam Charitable Pharmacy shares theirs. Examples in Appendices\Human Resources.
Staffing consists of pharmacists, pharmacy technicians, student pharmacists, and volunteers. Other healthcare professionals, such as social workers, may work with patient eligibility and enrollment. Staff needs to be adaptable, empathetic, customer focused, and willing to accept new challenges as they unfold throughout the work day. Patients in need often time have complex prescription needs that require staff to have patience and persistence in helping them to navigate a complex health care system for the poor and vulnerable. Cross-training, when possible, allows all the duties of the charitable pharmacy to be performed with flexibility. Staffing depends on the amount of prescriptions filled, counseling needs, other clinical services provided, and administrative tasks.